1. Controller
AuftragPro
[STREET, POSTCODE, CITY, AUSTRIA]
Email: [EMAIL]
Telephone: [TELEPHONE]
2. Scope
This privacy policy explains how personal data is processed when you use https://auftragpro.com, particularly when:
- Customers submit moving requests; and
- Moving companies register and respond to requests.
3. Data we process
3.1 Customers (requests / offer comparison)
We may process:
- Identification and contact details (name, email, telephone)
- Moving details (collection / destination address, date / time period, inventory information, special requests)
- Communication data (messages through the platform)
- Technical data (IP address, browser / device data, timestamps, log files)
- Cookie / consent data (cookie preferences)
3.2 Moving companies (service providers)
We may process:
- Company / profile data (company name, address, VAT identification number and, where applicable, company register number)
- Contact person details (name, email, telephone)
- Account data (login, usage data, timestamps)
- Content you publish (services, text, photos, service areas)
- Communication data (messages, offers)
4. Purposes of processing
- Operating the platform (accounts, forms, dashboards)
- Intermediation: matching customer requests with moving companies
- Communication between customers and moving companies
- Security and prevention of misuse and fraud
- Support and handling complaints
- Compliance with legal obligations
- Improving the platform (analytics / statistics, where enabled)
5. Legal bases (GDPR)
- Performance of a contract / steps prior to entering a contract (Article 6(1)(b) GDPR)
- Legitimate interests (Article 6(1)(f) GDPR), such as security, prevention of misuse and further development
- Consent (Article 6(1)(a) GDPR), such as marketing cookies / newsletters, if used
- Compliance with a legal obligation (Article 6(1)(c) GDPR)
6. Recipients / disclosure of data
We may disclose data to:
- Moving companies: When you submit a request, we share the information needed to prepare an offer (such as contact information and moving details).
- Processors (service providers): hosting, email delivery, support, analytics, logging and payment providers, if applicable, including: [LIST OF PROVIDERS].
- Authorities / advisers: where legally required or necessary to enforce legal rights.
We do not sell personal data.
7. Transfers to third countries
Where providers process data outside the EEA, we use appropriate safeguards (such as EU Standard Contractual Clauses): [DETAILS / PROVIDERS].
8. Retention periods
- Requests and communications: typically [X MONTHS] after the last activity, unless longer retention is necessary.
- Company accounts: for the lifetime of the account; deletion / anonymisation on request where possible.
- Legally relevant data: in accordance with Austrian / EU retention requirements.
9. Cookies and tracking
We use:
- Necessary cookies (for functionality / security)
- Preference cookies (optional)
- Analytics cookies (optional, only with consent)
- Marketing cookies (optional, only with consent)
You can change your choice at any time using “Cookie settings” in the footer. We save your choice for 180 days in your browser’s local storage.
With your permission, we use Google Analytics 4 to understand website usage. The Google tag is loaded only after you accept analytics. Page views and usage events are sent to Google and analytics cookies are used. Without permission, we do not load Google Analytics. When you withdraw permission, we disable analytics and remove the Google Analytics cookies accessible to us. Advertising features and Google Signals are disabled in our integration. More information: Google’s privacy policy.
10. Your rights
Subject to the applicable conditions, you have rights of access, rectification, erasure, restriction of processing, data portability, objection and withdrawal of consent.
Contact for data subject requests: [EMAIL]
11. Security
We implement appropriate technical and organisational measures (such as TLS, access controls and backups). Complete security cannot be guaranteed.
12. Right to lodge a complaint (Austria)
Austrian Data Protection Authority (DSB):
13. Changes
This privacy policy may be updated. The date of the latest update applies.
Last updated: 15 September 2026